Last updated: 04.12.2025
These Terms & Conditions (“Terms”) apply to your use of the website elenaflat.de and to all bookings made through Smoobu for Elena Flat.
By accessing our website or making a booking, you agree to these Terms.
All reservations are made through Smoobu, a GDPR-compliant booking platform.
We do not store payment details on our website.
Payments may be processed through Stripe, PayPal, or other Smoobu-integrated providers.
Check-in: [Your check-in time]
Check-out: [Your check-out time]
Guests must provide accurate information when booking, according to German registration law (Meldegesetz) if required.
Prices displayed at the time of booking are final unless errors occur.
Possible fees include:
Cleaning fee: [Amount]
Pet fee: [Amount, if applicable]
Damage deposit: [Amount, if applicable]
In the case of damage, we reserve the right to deduct repair costs.
Free cancellation until [X days] before arrival
[X%] refund until [X days]
No refund for later cancellations
In accordance with EU consumer protection rules, all cancellation terms are provided before confirming the booking.
Refunds (if applicable) are issued directly through Smoobu.
Please allow [X days] for processing.
By staying at the property, guests agree to:
Follow house rules
Prevent damage to property
Respect neighbours and local regulations
Not exceed the maximum occupancy
We may terminate a booking without refund in case of serious misconduct.
Pets are allowed only in properties where stated.
A pet fee may apply.
Damage caused by pets may incur charges.
We are not liable for:
Lost or stolen items
Accidents caused by negligence or misuse
Events outside our control (e.g., power outages, strikes, emergencies)
Our liability is limited to the stay amount, except in cases of gross negligence or personal injury, in accordance with German Civil Code (BGB).
For data protection, please review our full Privacy Policy.
By making a booking, you agree that necessary data is processed for contractual purposes under Art. 6(1)(b) GDPR.
We may update these Terms without prior notice.
Continued website use indicates acceptance.
For inquiries, please contact:
Email: grozman62@gmail.com
Phone: [Your phone number]